Case Manager - Norfolk

We have an exciting opportunity for a Case Manager to join the Norfolk and Suffolk Victim Care team in Norfolk, working 22.5 hours a week. 

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

Office location
5 - 6 Taverners Square, Silver Road, Norwich, Norfolk, NR3 4SY
Full time/Part time
Part time
Hours per week
Work schedule
Hours subject to negiotiation. To be worked between 8am to 5pm Monday to Friday
Basic Salary
14,612.83 per annum (FTE 24,354.72 per annum)
Contract type
Fixed Term
DBS required?
End date (if fixed term)
Police vetting required?
Closing Date
Ref No

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression

About the role: 

This role is based in Norfolk.  As a Case Manager you will be: -

  •  Providing a high quality, end-to-end support service to the most vulnerable victims of complex crimes.
  • Acting as the single point of contact for victims through the criminal justice and recovery process.
  • Delivering support and interventions where required.
  • Acting as an advocate on behalf of the victim
  • Co-ordinating the support services required by external agencies.

The main duties of this role include: 

  • Needs and risk assessments and developing tailored support and recovery plans for all victims to enable them to cope and recover from their experiences. 
  • Co-ordination and delivery of multi-agency support services in line with victim’s needs.

You will need:

Experience of delivering a service and working with victims/service users in a statutory, voluntary or community work setting.

You will demonstrate experience of voluntary/statutory agencies, and an understanding and knowledge of confidentiality and safe working.

You will need to be able to prioritise work and deal with competing or conflicting demands/needs and interests and promote organisation interests and values.

 Please see attached Job Description and Person Specification for further details.

 About us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales.  We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events.  Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our intranet, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.